At Mahkash, we value our customers and strive to provide high-quality Oriflame products along with excellent customer service. If you are not entirely satisfied with your purchase, we are here to help with our comprehensive Refund and Return Policy.
Return Policy
Eligibility for Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Non-Returnable Items
Certain items are not eligible for return, including:
Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
Items that are returned more than 7 days after delivery.
Return Process
To initiate a return, please contact our customer support team at info@mahkash.com with your order details.
Once your return is approved, please send the item back to us at the provided address.
Please ensure the item is securely packaged to avoid damage during transit.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Policy
Eligibility for Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by a receipt or proof of purchase.
Refund requests must be made within 7 days of receiving your order.
Refund Process
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mahkash.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@mahkash.com /+923102637456 and send your item to the provided address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: info@mahkash.com
Phone: +923102637456